About Us
This Privacy Policy describes how Potluck LLP, the legal entity that owns and operates the brand Dhaagastories (and its affiliates, collectively referred to as “Dhaagastories”, “we”, “our”, “us”), collects, uses, shares, protects, or otherwise processes your information and personal data through our website dhaagastories.com (hereinafter referred to as the “Platform”).
For any questions or concerns regarding this policy, please contact us at [email protected].
Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product or service under this Platform outside India, and your personal data will primarily be stored and processed in India.
By visiting this Platform, providing your information, or availing any product or service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service or product terms and conditions, and agree to be governed by the laws of India — including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.
Collection of Information
We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship. Some of the information we may collect includes, but is not limited to, personal data and information provided during sign-up, registration, or use of our Platform, such as:
- Name
- Date of birth
- Address
- Telephone or mobile number
- Email ID
- Any information shared as proof of identity or address
Some sensitive personal data may be collected with your consent, such as your bank account, credit or debit card, or other payment instrument information, or biometric information such as facial features or physiological information (to enable use of certain features when opted for, available on the Platform) — all in accordance with applicable laws.
You always have the option to not provide information by choosing not to use a particular service or feature on the Platform. We may track your behavior, preferences, and other information that you choose to provide on our Platform. This information is compiled and analyzed on an aggregated basis.
We will also collect your information related to your transactions on the Platform and on third-party business partner platforms. When such a third-party business partner collects your personal data directly from you, you will be governed by their privacy policies. Potluck LLP (operating as Dhaagastories) shall not be responsible for the third-party business partner’s privacy practices or the content of their privacy policies, and we request you to read their privacy policies prior to disclosing any information.
If you receive an email or a call from a person or organisation claiming to be Dhaagastories or Potluck LLP seeking any personal data such as debit/credit card PIN, net-banking, or mobile banking password, we request you to never provide such information. If you have already revealed such information, please report it immediately to the appropriate law enforcement agency.
Use of Information
We use personal data to provide the services you request. To the extent we use your personal data to market to you, we will provide you the ability to opt out of such uses.
We use your personal data to:
- Assist sellers and business partners in handling and fulfilling orders
- Enhance customer experience
- Resolve disputes and troubleshoot problems
- Inform you about online and offline offers, products, services, and updates
- Customise your experience
- Detect and protect against error, fraud, and other criminal activity
- Enforce our terms and conditions
- Conduct marketing research, analysis, and surveys
- As otherwise described to you at the time of collection of information
You understand that your access to these products and services may be affected if permission is not provided to us.
Sharing of Information
We may share your personal data internally within Potluck LLP’s group entities, our other corporate entities, and affiliates to provide you access to the services and products offered by them. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt out.
We may disclose personal data to third parties such as sellers, business partners, third-party service providers (including logistics partners, prepaid payment instrument issuers, third-party reward programs, and other payment partners opted by you). These disclosures may be required for us to:
- Provide you access to our services and products
- Comply with our legal obligations
- Enforce our user agreement
- Facilitate our marketing and advertising activities
- Prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our services
We may disclose personal and sensitive personal data to government agencies or other authorised law enforcement agencies if required to do so by law, or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal processes.
We may also disclose personal data to law enforcement offices, third-party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to:
- Enforce our Terms of Use or Privacy Policy
- Respond to claims that an advertisement, posting, or other content violates the rights of a third party
- Protect the rights, property, or personal safety of our users or the general public
Security Precautions
To protect your personal data from unauthorised access, disclosure, loss, or misuse, Potluck LLP (operating as Dhaagastories) adopts reasonable security practices and procedures. Once your information is in our possession, or whenever you access your account information, we adhere to our security guidelines to protect it against unauthorised access and offer the use of a secure server.
However, the transmission of information is not completely secure for reasons beyond our control. By using the Platform, users accept the security implications of data transmission over the internet and the World Wide Web, which cannot always be guaranteed as completely secure. Therefore, there would always remain certain inherent risks regarding the use of the Platform. Users are responsible for ensuring the protection of login and password records for their account.
Payment Information
All payments on the Platform are processed through trusted third-party payment gateways such as PhonePe, UPI, Net Banking, and major credit and debit cards. Potluck LLP (operating as Dhaagastories) does not store any sensitive payment information such as your full credit/debit card number, CVV, OTPs, or banking passwords. All payment data is encrypted and processed directly by the respective payment gateway, in compliance with PCI-DSS standards and RBI guidelines.
By making a payment on the Platform, you agree to be bound by the terms and conditions of the relevant payment gateway provider in addition to this Privacy Policy.
Data Deletion and Retention
You have the option to delete your account by visiting your profile and settings on our Platform. This action will result in you losing all information related to your account. You may also write to us at the contact information provided below to assist you with these requests.
We may, in the event of any pending grievance, claims, pending shipments, or any other ongoing services, refuse or delay deletion of the account. Once the account is deleted, you will lose access to the account.
We retain your personal data for a period no longer than is required for the purpose for which it was collected, or as required under any applicable law. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse, or for other legitimate purposes. We may continue to retain your data in anonymised form for analytical and research purposes.
Your Rights
You may access, rectify, and update your personal data directly through the functionalities provided on the Platform. You may also write to our Grievance Officer (details below) for any concerns regarding your personal data.
Consent
By visiting our Platform or by providing your information, you consent to the collection, use, storage, disclosure, and other processing of your information on the Platform in accordance with this Privacy Policy.
If you disclose any personal data relating to other people, you represent that you have the authority to do so and permit Potluck LLP (operating as Dhaagastories) to use the information in accordance with this Privacy Policy.
While providing your personal data over the Platform or any partner platforms or establishments, you consent to us (including our other corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners, and other third parties) contacting you through SMS, instant messaging apps, calls, and/or email for the purposes specified in this Privacy Policy.
You have the option to withdraw your consent that you have already provided by writing to the Grievance Officer at the contact information provided below. Please mention “Withdrawal of consent for processing personal data” in the subject line of your communication. We may verify such requests before acting on them. However, please note that your withdrawal of consent will not be retrospective, and will be in accordance with the Terms of Use, this Privacy Policy, and applicable laws.
In the event you withdraw consent given to us under this Privacy Policy, we reserve the right to restrict or deny the provision of our services for which we consider such information to be necessary.
Changes to this Privacy Policy
Please check our Privacy Policy periodically for changes. Potluck LLP (operating as Dhaagastories) may update this Privacy Policy to reflect changes to our information practices. We may alert or notify you about significant changes to the Privacy Policy in the manner as may be required under applicable laws.
Grievance Officer
In accordance with the Information Technology Act, 2000 and the rules made thereunder, the contact details of the Grievance Officer are provided below:
Grievance Officer Potluck LLP (operating as Dhaagastories) 258A/16, Stella Cottage, 1st Cross Nagashetty Halli, Yajmanappa Layout, Sanjaynagar Bengaluru, Karnataka, India – 560094, India
Email: [email protected] Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM IST